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Trainers, speakers, and professionals can use these resources as handouts, or for personal and professional development. Our articles contain essential information on management and problem solving tips guaranteed to be useful, feasible, and no-nonsense. No matter what the situation, the information found in our articles is invaluable for both professional and personal use.

Our articles cover a wide range of management skills and techniques, training how-to’s, specific strategies and tips on making more effective presentations, and more.

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Management Techniques, Tips and Skills
Presentation/Training Techniques, Tips and Skills

Management Techniques, Tips and Skills

ACTION PLANNING
	Title: Action Planning Synopsis: Stop focusing on the symptoms of organizational problems and get to the root. Analyze the problems that precipitate the need for change and develop combative strategies accordingly. Learn and the art of action planning.
ASSERTIVENESS
	Title: Assertiveness: Choosing the Right Battles Synopsis: Assertive behavior may sound risky and difficult, but you may find the risks worth taking and the difficulty worth overcoming when you begin to see the positive results. Learn to distinguish aggressive from assertive behavior and know when assertive behavior should be utilized. You will become a new and courageous person.
CEO RELATIONSHIPS WITH SUPPORT PERSONNEL
	Title: The Changing CEO: Associate Relationships Synopsis: The CEO Secretary Relationship: As the world changes so do all types of relationships. The mode today is a more congenial and open relationship between CEO and administration. Learn how you too can have this twentieth century relationship.
CHANGE, CHALLENGE and Innovation
	Title: Change, Challenge and Innovation Synopsis: A POCKET FULL OF CHANGE: Change in the supermarket may be happily received, but change in the workplace often causes anxiety, anger, and shock. Through eight valuable guidelines, you can promote a happy attitude among employees faced with change.
COACHING
	Title: Coaching: A Team Effort Synopsis: Can a supervisor who is also a good coach really make a difference? It is easy to spot the difference between a work team that is motivated and one that just goes through the motions. The motivated team produces at or above the level expected and the unmotivated team has trouble meeting its goals, greater absenteeism, and higher turnover.
COMPUTER TRAINING
	Title: Overcoming Computer Anxiety Synopsis: Can you believe that by following just thirteen easy steps you can help to eliminate computer anxiety? As a trainer, you must work out your trainees' frustrations in a hands-off manner. Hands-off their computers and you've made your first step.
COMMUNICATION
	Title: Commmunication Synopsis: LISTEN UP: We spend nearly half of our communication time listening, but most of us still consider listening a passive process. The key to good communication is being aware of active listening techniques. Learn how to evaluate and improve these necessary skills for both yourself and your employees.
CONFLICT
	Title: How to Handle Conflict Synopsis: CONFLICT IN THE WORKPLACE: By understanding conflict as a natural part of any relationship and by recognizing the symptoms of conflict, one can learn to avoid negative confrontations. Learn the five methods of handling conflict and make the next confrontation a constructive one. Title: Don’t Get Mad, Get Understood: Communication and Conflict Resolution Synopsis: Verbiage is as good as garbage. The trick to real communication can be found in the four essential points that will make you an expert in conflict resolution.
DECISION MAKING
	Title: Group Decision Making Synopsis: By breaking down the stages of the decision making process one can meet challenges head-on, as they appear, and learn to avoid counterproductive techniques. Rediscover the effectiveness of such techniques as brainstorming.
DELEGATION
	Title: The Why, What and To Whom of Delegating Synopsis: Why do it yourself when someone else can do it just as well or better? If you really want everything finished by the end of the day, don't do everything yourself. Delegation works, but it takes a willing and resourceful manager. Discover the simple techniques of delegation and create more time for yourself to expand and refurbish.
FIRING
	Title: Overcoming The Fear of Firing Synopsis: Firing an employee can be a fear-invoking situation, but it doesn't have to be. Guidelines are introduced which help to lessen the fear.
GOAL SETTING
	Title: Goal Setting Synopsis: PLANNING FOR SUCCESS FROM THE WORD GO: By overlooking the simple but valuable process of goal setting even the best of managers miss out on important opportunities. Learn how to establish realistic goals and commit to maintaining and reviewing them, and you too can plan for and achieve success.
INTERNS/INTERNSHIPS
	Title: Making the Most From Interns and Internships Synopsis: ARE YOU MAKING THE MOST OF THAT INTERN? Internship programs too often aren't used or are underutilized. Find out how to avoid promising too much and disappointing an eager intern.
LEADERSHIP
	Title: Managing to Be a Leader Synopsis: Learn to use the "tool-box approach" in order to become an effective leader. Easy to follow steps which help you to fulfill a difficult job. A must for all those clamoring to become successful leaders in this competitive world.
MARGINAL PERFORMERS
	Title: Managing the Marginal Performer Synopsis: Nip the problem in the bud and put those employees inside the margins of your company. Find out easy ways to spot the marginal performer in your office, and get a sub-standard performer to become an achiever!
MEETINGS
	Title: Managing Meetings Synopsis: Meetings are a time consuming aspect of managers' responsibilities. Make your meetings truly beneficial by being prepared. Learn what factors are important when planning a meeting; how to create a useful agenda; the characteristics of an effective facilitator; and common pitfalls that you can avoid.
MISSION STATEMENTS
	Title: Engaging in Organizational Soul-Searching Synopsis: Have you ever tried to develop a mission statement? Well, it is a difficult task and one that could make or break your new company. Learn how to build a firm foundation by creating an effective mission statement.
MOTIVATION
	Title: The Ten Commandments of Employee Reprimands Synopsis: Guidance from above to help make the necessary task of disciplining employees as effective and fair as possible. Title: Motivational Techniques That Work Synopsis: How can you motivate your employees? Motivation is an art, dependent on the understanding of human behavior. Here we provide a comprehensive understanding of motivational elements that will help you become a more effective leader of others in the work place. Take advantage of this valuable information!
NEGOTIATION
	Title: The Art of Negotiating: Creative Collaborations Synopsis: Managers frequently ask, "How can I get what I really desire, yet maintain a friendly relationship with the other side?" Negotiations are tricky business and too frequently, we end up with sub par results. Here we teach you the five approaches to negotiating, and their strengths and weaknesses; guidelines for effective collaborative negotiating; and 12 things you must do in order to facilitate this process.
PERFORMANCE MANAGEMENT
	Title: The How-To's of Effective Performance Appraisals Synopsis: REVIEWS THAT WORK: A task feared by employers and employees alike, performance evaluations can be invaluable tools if handled properly. This step-by-step process helps managers make the most of evaluations by focusing on the key aspects of the process including strategies to help control employee problems. Title: A Performance Work and Development Plan Synopsis: An organization must have a structured plan for all job classifications to achieve maximum employee growth and pro-ductivity. Learn the advantages and essentials for creating work and development plans.
PROBLEM SOLVING
	Title: Creative Group Discussion: Brainstorming Techniques Synopsis: BRAINSTORMING: WHEN SOME GOOD IDEAS ARE NEEDED FAST! Brainstorm, rainstorm, what's the difference? Both yield a large quantity of necessary elements! Learn that quantity over results generates quality when you brainstorm. Learn the necessity of free expression in a brainstorming session.
PROJECT MANAGEMENT
	Title: Introduction to Project Management - Planning and Control Synopsis: INTRODUCTION TO PROJECT MANAGEMENT (3 Articles Bundled): Introduce yourself to the methods and tools that can help you handle changes in project plans. We cover the details of project management; its strengths and weaknesses; the role of the manager, the team, and the organization. This information is crucial in the planning of any sort of project! Title: Project Management: Planning and Control Synopsis: The responsibilities of a project manager can be daunting to say the least. A project’s objectives and outcome are often complex, requiring the use of many different resources over its life span. Here is a detailed assessment of how you should carry out this leadership role to the best of your abilities.
STRESS
	Title: Stress & Burn-out Synopsis: SQUEEZING OUT STRESS: Stressed out? It's nearly impossible to avoid stress, but it is possible to manage it... and its effects. Learn to overcome stress by recognizing its beginnings and by uprooting them with Andrew's must have list of stress resistant behaviors. Title: Why Do Managers Burn Out? Synopsis: BROWN-OUT TO BURNOUT: A guide to the top job related issues that cause managerial burnout and comprehensive techniques to put out the flames. Learn to maintain stress levels that are both healthy and productive.
TELEPHONE
	Title: Telephone Techniques Synopsis: How important is your telephone? Although you might consider telephone skills mundane, they are an essential tool that mirrors your organization’s image. Follow this guide to assess what materials you need, the appropriate training, and how you can ensure proper telephone coverage.
TEAM BUILDING
	Title: Team Building - Middle Management Synopsis: CHOOSEING A TEAM LEADER: Teamwork among employees is hard to achieve, but with the right interpersonal skills, a middle manager can assemble and lead a team through the toughest of challenges. Who must the team leader recognize to maintain that balance?
TIME MANAGEMENT
	Title: Dealing with Dreaded Deadlines Synopsis: Dealing with Dreaded Deadlines: No one feels good about procrastinating, yet everyone procrastinates about something sometime. Learn how to recognize behavior patterns that lead you to waste time, and discover ways to break these patterns leading you to satisfaction, self-esteem, and success. Title: Time Management Synopsis: GET YOUR TIME UNDER CONTROL: Twelve areas where you can turn the tide of battle against the elusive forces of time. A thorough analysis of common habits in time-related situations helps managers overcome problems and build strategies against time robbers. Title: Time Management Tips Synopsis: THE GOSPEL OF TIME - ON THE TAMING OF TIME: Learn the do's and don'ts of managing time within the office which could translate to increased productivity, less stress, and added hours of leisure time. Read 16 ways to utilize your time more productively.

Presentation/Training Techniques, Tips and Skills

Title: A Presentor’s Greatest Fear
Synopsis: Looks at stage-fright and how to overcome this common barrier by converting it into positive energy.

Title: Adult Learners
Synopsis: ADULTS IN THE CLASSROOM: Who says that just because you're an adult you know how to behave in the classroom? Adults have the same pressures to succeed, overcome poor performance, or simply to continue integrating new information as do youngsters. Discover new ways of handling the adult student.

Title: Alternatives to the Lecture Format: Group Discussion
Synopsis: Lectures, which are associated with boredom and child-like treatment, cower in comparison to group discussions. Use active learning and reciprocation to stimulate participants’ interest and enjoyment. Learn how to facilitate this type of involvement with these guidelines and develop a more effective training format – group discussion.

Title: Attention!
Synopsis: Looks at ways to maintain and focus audience attention and the presentor's own energy by controlling stage-fright and emotions, observing the audience, developing feelings of mutuality, and being creative, lively, and confident.

Title: Avoiding Presentation Chaos
Synopsis: Covers important aspects of presentation preparation, including organizing the flow of the presentation and rehearsal.

Title: Break A Leg
Synopsis: REHEARSAL - BREAK A LEG! "All the world's a stage" and that includes your classroom! Your session deserves a few rehearsals before the audience (your students) arrives. Stand back and discover 6 ways to efficiently rehearse and make your session run smoothly.

Title: Classroom Management
Synopsis: MANAGING DISRUPTIVE BEHAVIOR - A WELL TEMPERED CLASSROOM: Do you remember the class clown of your school? Find out why they exist and how to control these devils in your classroom.

Title: Delivery Notes
Synopsis: Plan your presentation notes! Preparation will make all the difference in the world, but first you need to know how. Here’s your chance to learn about the different types of deliveries, how to prepare your notes depending on the content of the presentation, and other planning strategies. These will make the difference between an average and a wonderful presentation.

Title: Employee Training
Synopsis: Looks at the key points to consider when setting up a training program, from determining who your trainees will be, their needs, the program's goals, and the resources available to a trainer.

Title: From Teaching To Training
Synopsis: FROM TEACHING TO TRAINING (THERE IS A DIFFERENCE): What a trainer should and should not be. Learn the skills necessary to make the transition from teaching to training. Not all pianists can master the organ.

Title: Gathering Data and Taking Notes
Synopsis: NOTE TAKING: A system for data gathering and note taking. Utilize these note taking tools in order to facilitate your organization.

Title: How Can You Tell What They’re Thinking?
Synopsis: A guide to the questions a presenter must ask to read an audience and know their needs and motivations. Response points and objectivity are better discussed as well as ways to avoid misunderstandings between the presenter and the audience.

Title: How to Get Your Participants Into The Act
Synopsis: You've heard of putting yourself in someone else's shoes, right? Well, you can use this skill as a means of training. Role playing is as easy as 1-2-3 when you follow the guidelines presented here.

Title: Improving Classroom Instruction With Participant Feedback
Synopsis: Learn the tools necessary to turn participant feedback into a source of information for improving instruction rather than evaluating the instructor. A series of questions with carefully worked out explanations help you, the instructor, better utilize participant feedback.

Title: Lesson Plan Development
Synopsis: DO I REALLY NEED A LESSON PLAN? You wouldn't set off on a long automobile trip without some directions, would you? No, because being lost is not productive. Learn how to plan your priorities so you stay on the right track.

Title: No Speech Lessons!
Synopsis: Provides techniques for developing the voice of an effective presenter by working on volume, mood, inflection, enunciation, and other factors.

Title: Organization of One's Notes is Key to an Effective Presentation
Synopsis: Do you simply create an outline before a presentation? This approach creates enormous room for slip-ups! Bad notes can have the same result. Here we teach you how to create solid delivery notes that will prepare you for a flawless presentation.

Title: Props for the Podium
Synopsis: If your notes are scrawled, your class will sprawl. Save your course from chaos and confusion. Learn to prepare good podium and program notes.

Title: Put Your Thoughts Where Your Mouth Is
Synopsis: Tips on how to use an auditor at presentation rehearsals and the types of problems they should look for. Also provides important suggestions for organizing supportive materials, timing the presentation, and using a microphone.

Title: The Introducing Reality of Group Discussions (Case Studies and Critical Incidents)
Synopsis: How to use the techniques of case study and critical incidents effectively: Discover ways to introduce realism into a training session. Move from the abstract to the tangible and enrich your sessions. Gain knowledge of powerful training tools such as the case study technique or the critical incident technique to learn the art of group discussion.

Title: The Psychology of Self-Motivation for Presentors
Synopsis: Why do many of us lack an energetic conviction towards any subject? Learn how to maintain the confidence and drive needed to not only appear motivated but be motivated for training and presentation situations.

Title: Training Effectiveness
Synopsis: MEASURING THE EFFECTIVENESS OF TRAINING: Reveals how to transform your training department from merely satisfactory to superlative.

Title: Understanding Communication and Audiences in General
Synopsis: Presents techniques for sharpening communication skills by focusing on a one-on-one presentor/audience relationship. Also addresses the factors of audience ego and subjectivity.