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That's My Job Calling more pdf

Telemarketing is cost-effective, stimulates repeat business, expands new sales, helps customers, reduces sales costs, increases profits, and best of all--yields immediate and verifiable results. A well-designed telephone marketing system will likely prove to be one of your most profitable marketing tools. The telephone is one of today's most underutilized and underdeveloped marketing tools, yet telephone training rarely surfaces as a needs assessment.


  • Understand the role of telemarketing in modern business.
  • Determine the telephone equipment needs of your company and the available options.
  • Learn the importance of knowing both your organization and the competition for telephone sales and sales.
  • Develop your communication skills by asking the right questions to help target needs.
  • Understand the importance of vocal quality and non-verbal cues.
  • Conquer fear of rejection and develop self-confidence in telecommunications.
  • Learn how to handle the irate caller effectively.
  • Develop important record-keeping and message taking skills.
  • Discover methods for making the most of cold calls.
  • Translate what you learn into action.

For more information regarding our on-site training programs e-mail at info@aeschwartz.com.

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What Participants Are Saying...

"This was a great review and eye opener for me as I have been doing telemarketing for my whole life (25 years)."

"I can apply the information to my daily work starting tomorrow. I am also excited to meet with my outbound sales team next week to discuss integrating many of your suggestions, techniques and tips into our approach."

"I thought this was going to be one of those boring or impractical hyped up session. This was NOT anything like what I feared. This was the exact opposite – Thank you so much and we look forward to our 6 month follow-up!"