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This training will teach you how to confront problematic behavior in yourself and others and how to effectively negotiate mutual solutions. Assertiveness training will bolster your self-confidence by allowing you to recognize manipulative behavior and minimize its effect on you.


  • Understand the philosophy of being assertive.
  • Recognize the differences between assertive, aggressive and manipulative behavior and how to handle each.
  • Determine your assertiveness quotient and communication style with self-assessment exercises.
  • Learn nonverbal and verbal techniques to enhance your assertive communication skills.
  • Gain the courage to be assertive in the most appropriate and effective way.
  • Learn to express and accept disapproval and disagreement without opposing.
  • Learn to negotiate mutually beneficial relationships.
  • Learn how to resolve conflict and pressure situations without destroying the spirit of cooperation.
  • Practice, role-play, problem-solve and discuss.
  • Translate what you learn into action.

For more information regarding our on-site training programs e-mail at info@aeschwartz.com.

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What Participants Are Saying...

"Excellent! Very effective, well organized, interesting, and fun. I have tangible practices to go back to work with."

Louise Limentani, Human Relations Manager
Boston Scientific

"This was a very good program and I would recommend it to other people in my organization. Every minute throughout the whole program was full of information and Andrew is outstanding."

Edward Trainer, Senior Detailer Leader
Barker Steel Group

"I find each and every segment extremely beneficial."

Marlone Apone, Manager, Computer Operations
Want Ad Publications, Inc.