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Conflict Resolution:
Towards Agreement more pdf

We often frown upon conflict situations in the workplace because we assume that their outcome is always negative. This does not always have to be the case. This training is designed to help you turn conflict into a positive force that can increase personal and organizational effectiveness.


  • Explain the difference between a disagreement and a conflict.
  • Learn the value of conflict and how to turn it into a positive force.
  • Explain the six causes of conflicts.
  • Understand different behavioral methods for handling conflict.
  • Learn the strengths and weaknesses of your own style of conflict management.
  • Explain the importance of talking out conflict and overcoming initial perceptions.
  • Use two-way communication skills to level with people, accept feedback from them, and discuss problems.
  • Uncover the real problems in conflict and avoid unrelated issues.
  • Learn how to gain the confidence and skills to resolve conflicts to the mutual satisfaction of all parties.
  • Practice, role-play, problem-solve and discuss.
  • Translate what you learn into action.

For more information regarding our on-site training programs e-mail at info@aeschwartz.com.

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What Participants Are Saying...

"Very effective in providing useful tips and strategies for real life situations."

J. R. Sacks, Director
Paul Revere Insurance

"The small class setting provides great interaction for all attendees. The broad range of topics has sound psychological theory behind it."

Herb MacLeod, Engineering Manager
New England Instrument

"I could actually see the instructor using the techniques we were discussing. This helped me see how some of them could be used in real-life situations. Now I have more confidence in how to approach confrontational situations and in my ability to handle them. Andrew gets my applause!"

Diana Stafford, L.P.N.
St. John's Hospital