Listening
and Communication more
Poor listening costs money. It results in lost contacts, inaccurate reports and orders, dissatisfied customers and workers, and lowered productivity. Good listening skills translate not only into better communication but into more dollars as well.
Objectives:
- Learn the value of increased listening skills in your organization.
- Discover and understand the inevitable changes that written and verbal messages undergo.
- Define the skills needed for effective and responsive listening.
- Learn and practice auditory memory skills and analyze different communication styles.
- Examine your own message sending skills.
- Learn the difference between one-way and two-way communication.
- Practice asking the right questions in communication exercises.
- Practice, role-play, problem-solve and discuss.
- Translate what you learn into action.
For more information regarding our on-site training programs e-mail at info@aeschwartz.com.
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What Participants Are Saying...
"Well organized and planned. Brilliant and professional trainer! The clarity of information, the way that it was presented to the group, and the articulate stories that explained how to apply what we were learning, were all well worth the cost."
"I felt that my interest was held throughout the presentation. New information was given on a constant level. I learned about evaluating myself to become a better team member, how to improve my listening skills, and that everyone needs to be allowed to input their suggestions."
"I enjoyed the opportunity to discuss issues amongst myself and others. I also enjoyed working with the Andrew to receive feedback on our comments."