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Problem Solving
and Decision Making more pdf

Creative problem solving and effective decision making have a significant impact on an organization's growth and profitability. Knowing how to approach the range of problems you face daily with proven techniques in identifying and resolving problems will increase and enhance both your own and your organization's performance.


  • Learn skills to better clarify and define problems while generating potential solutions.
  • Distinguish the difference between symptoms and causes to better clarify problems.
  • Ask the important questions that will help you analyze the risks and benefits of a solution.
  • Understand which factors to take into account when selecting a solution.
  • Discover techniques for introducing creativity into the problem solving process.
  • Analyze social and physical restraints in the workplace that affect problem solving and decision making.
  • Assess your own decision making style and its strengths and weaknesses.
  • Study behavioral patterns in group decision making and learn which ones to counteract.
  • Practice, role-play, problem-solve and discuss.
  • Translate what you learn into action.

For more information regarding our on-site training programs e-mail at info@aeschwartz.com.

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What Participants Are Saying...

"Great Class! Mr. Schwartz demanded lots of interaction in discussing real world problems."

Donna White, Systems Support Group Manager
Texas Instruments

"One of the best sessions I have ever attended. The problem solving/ decision making exercises and hand-on experience was extremely informative and useful."

Edward Dalton, Assistant Director
Department of Probation

"Overall, a very enjoyable program. Very interesting class and Mr. Schwartz's presentation was excellent. I was quite impressed by his ability to get everyone interested and involved. This helped broaden my thinking in a problem-solving situation. I learned not to just see that there is a problem, but to clarify the problem."

Sean P. Dowd, Counselor
NFI Shelter Care