Learn the value of increased listening skills in your
organization.
Discover and understand the inevitable changes that
written and
verbal messages undergo.
Define the skills needed for effective and responsive
listening.
Learn and practice auditory memory skills and analyze
different
communication styles.
Examine your own message sending skills.
Learn the difference between one-way and two-way
communication.
Practice asking the right questions in communication
exercises.
Practice, role-play, discuss and problem-solve.
Translate what you learn into action.
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